Digital inclusion resources – learn new skills or run a project

There are countless ways to learn and improve your digital skills, both online and locally in Bristol. We’ve rounded up a few pointers to signpost you to learning resources, whether you want to learn new skills, find out more about digital inclusion in the UK or deliver a digital inclusion project yourself.

Some of the opportunities are Bristol based, while others link to broader UK and European information sources.

Content Link Details
Learn digital skills
National digital skills assessment Essential Digital Skills Framework A national framework that can be used by everyone in the UK involved in supporting adults to improve their essential digital skills. The framework reflects the skills needed to safely benefit from, participate in and contribute to the digital world of today and the future.
Online digital skills training The Skills Toolkit Free courses are available through this online Government platform. The platform gives people access to free, high-quality digital and numeracy courses to help build up their skills, progress in work and boost their job prospects. Digital skills can be anything from using social media and staying safe online to coding, programming or digital marketing.
Online digital skills training Learn My Way Online learning platform that offers free courses to help beginners get started with the online basics such as using a mouse, setting up an email account and using internet search engines. Courses cover a range of topics including online safety, accessing public services online and applying for benefits.
Online digital skills training BT Skills for Tomorrow Webinars, courses and other resources to support digital skills in all aspects life. Uses course content from Learn My Way (linked above), plus additional events and resources.
Online and face-to-face digital skills training Lloyd’s Bank Academy Online video lessons and resources, alongside face-to-face sessions (in Bristol and Manchester) to help people gain and improve their basic digital skills, with a focus on gaining employment. The accompanying Digital Champions programme encourages people to offer their own skills to help colleagues, family and friends to improve their digital skills.
Centres for learning  digital skills Online Learning Centres The Online Centres Network (run by Good Things Foundation) is made up of thousands of organisations based at the heart of communities, each aiming to help people use digital technology to become more included, access essential services and take advantage of the opportunities the internet provides.
Bristol based digital skills training KWMC Whether you’d like to improve your computer skills, get to grips with a smartphone or tablet, or take better photographs, Knowle West Media Centre (KWMC) offer help at your pace.
Bristol based skills training including digital skills Community Learning The Community Learning Team is part of the Bristol City Council’s Employment, Skills and Learning team. They set up courses for people with few or no qualifications, and for adults who are unemployed and experience multiple barriers to learning and work. A wide range of courses are available in venues across Bristol.
Glossary of digital technology terminology Getting started with digital technology Digital Tech Aid has created a glossary explaining the terminology of digital technologies.
Project resources and statistics
UK wide statistics on digital inclusion UK Consumer Digital Index The Lloyds Bank UK Consumer Digital Index uses the behavioural data of one million people to create the UK’s largest measure of digital capability. Updated annually.
UK wide statistics on digital inclusion Exploring the UK’s Digital Divide A 2018 report from the Office of National Statistics detailing the scale of digital exclusion in the UK; those who aren’t using the internet, how digital skills vary for different groups of the population and some of the barriers to digital inclusion.
Actions to end digital exclusion 12 steps to eliminate digital exclusion A series of 12 recommendations calling for ambitious action from policy makers, practitioners, academics and industry to tackle digital exclusion. These recommendations developed by the Carnegie UK Trust particularly draw on learning and reflections from the coronavirus outbreak and lockdown period.
Toolkit for developing and delivering digital inclusion projects Digital Inclusion Toolkit This toolkit offers a how-to guide for increasing digital inclusion. Drawing initially on the combined experience and learning of Leeds and Croydon councils, the toolkit is a shared resource for any council or organisation to learn from and share experiences and knowledge.
Digital champion project resources One Digital Information and resources for developing digital inclusion projects, particularly involving digital champions in a variety of settings.
International resource library All Digital All Digital is a pan-European association based in Brussels, representing member organisations across Europe, as well as providing resource libraries and campaigns such as the annual All Digital Week.
Evaluating digital inclusion projects DCMS Evaluation Toolkit The Evaluation Toolkit from the UK Government Department for Digital, Culture, Media & Sport (DCMS) is a step-by-step process designed to help you to evaluate the impact of your digital inclusion project. This supports successful demonstration of creating change and how to learn lessons for future projects.

Which digital inclusion resources do you turn to, or share with others?

We’re always on the look out for inspiration and we welcome suggestions of resources you find most useful, that we could include here to help others learn digital skills. If you’re a local Bristol-based organisation and would like your details added to this page, or want to talk about digital inclusion projects in Bristol, please get in touch with the City Innovation Team.

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